Faq

HOW DO I PLACE MY ORDER ON YOUR WEBSITE?

To place an order:

1. Find the product(s) that you are wanting to purchase from our wide variety of car horns and doorbells that we have on our website.

2. Finish adding items to your shopping cart.

3. Then go to your Shopping Cart…please check and make sure you have selected the correct products and quantities that you want to purchase from us. (If you have a valid discount code, you may enter it in the “Coupon Code” field located on the left side of the screen. Be sure to click on the “Apply Coupon” button in order to have your discount calculated and applied to your order.)

4. Then simply click “Proceed To Checkout” button and you will be transferred to our Checkout page.  You will be prompted to enter:

— Email address
— Name
— Address

5. Please make sure you have input the delivery address correctly (if different from your billing address.) You will have the option of indicating that the shipping and billing details are the same, if applicable.

6. You will need to enter in your payment details. You will have the option of paying via Credit Card, PayPal or Amazon Pay. (Our website payment process is secured with the latest 128 bit SSL encryption, so all your information will be safe and secure.)

7. Once you have completed the form, click on the “Place Order” button. After your checkout is successful you will be brought to a screen that provides your order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail. (If you do not receive your order confirmation email, then please check your spam folder)

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us a message on our CONTACT US page.

WHAT IF THERE ARE ITEMS MISSING OR INCORRECT PRODUCTS WHEN I RECEIVE MY ORDER?

For missing or wrongly shipped items, please contact us on our CONTACT US page.  Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item at no extra cost.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. (If you do not receive your order confirmation email, then please check your spam folder)

I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?

Amending your order is allowed on or before 11:00am EST on the same day that you placed your order. You may contact us via our CONTACT US page to request a change.

HOW DO I ADD ITEMS TO MY CART?

To add items to your cart:

Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you will be brought to your “Shopping Cart” page.
Enter the quantity of the item that you would like to order using the “Quantity:” field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

HOW DO I VIEW WHAT’S IN MY SHOPPING CART?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove Item” text to the right of the quantity listing.

HOW DO I REMOVE ITEMS FROM MY CART?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove Item” link to the right of the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.

HOW DO I CHANGE THE QUANTITY OF A PARTICULAR ITEM IN MY CART?

First, click on the “Cart” icon in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the “Quantity” field for this item and add the quantity desired. Once you do this, click on the “UPDATE CART” button…then the quantity and associated dollar amount (if applicable) will be automatically updated and reflect the correct amount for both the quantity and the cost located on the right side of your screen.

WHAT ARE THE RECOMMENDED BROWSERS FOR THIS SITE?

Google Chrome, Safari, Firefox, Internet Explorer

WHAT ARE YOUR PAYMENT OPTIONS?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Amazon Pay.

HOW DO I MAKE PAYMENTS USING PAYPAL?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button….then click on “Proceed To PayPal” You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

HOW DO I USE A DISCOUNT CODE?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click “Checkout” orange button.
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed.
3. You will see a “Coupon Code” field on the left side of the page.
4. You need to input the discount code and then click “Apply Coupon”. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

We do our best to process and ship orders within 1-2 business days. Orders placed after 1pm EST may be processed the following business day. Once your order is shipped, you will receive an email with tracking information (available on all methods of shipping).

Shipping times may vary and we can’t guarantee the arrival date of any order, but we promise to get your order out as quickly as possible! Please keep in mind we get backlogged during the holidays season, and it could take longer.

You can see more about our Shipping policy right here.

HOW CAN I TRACK MY ORDER?

A USPS tracking number will be provided to you in your Shipping Confirmation email. You may use the tracking number that we send to you and track your order at HERE.

WHAT ARE YOUR SHIPPING RATES?

Free Priority Shipping for all orders over $75 within the continental USA.

A complete breakdown of our shipping rates are right here.

WHICH COUNTRIES DO YOU SHIP TO?

Currently, we do ship worldwide. But in some cases we may not ship to your country.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Changing of address is only allowed on or before 11:00am EST. on the same day of placing an order. You may contact us on our CONTACT US page to request for such changes.

CAN I DELIVER TO ANOTHER ADDRESS, OTHER THAN MY CARD BILLING ADDRESS?

Yes, you have the option to send your order to another address on the checkout page.

HOW IS MY ORDER SHIPPED?

All orders are shipped via USPS Postal Service. Orders are shipped during regular business days, excluding holidays.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Return Policy relating to returns.
Our customer service center is open Monday-Friday, 9:00am – 6:00pm EST time zone. We will reply to your inquiry as soon as possible.

HOW TO RETURN YOUR ITEM?

You may contact us at our support page CONTACT US for more information.

WHAT IS YOUR CANCELLATION POLICY?

Cancellation of order is allowed on or before 11:00am EST. on the same day. After that time, cancellation will no longer be entertained. You may contact us via CONTACT US to request for cancellation.

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.